INTRODUCTION

To build Gen AI/LLM apps, we need to do fine tuning of models and apply reinforcement learning with human feedback (RLHF) to improve the quality of the output from the models and align to the defined policies. For doing these processes, we needed to design a set of tools that allow expert annotators to provide prompt response pairs, feedback and rating on the output from the models for various domain such as science, maths, and other subjects. We needed to design tools such that the annotators could consume instructions and use the utilities such as grammar check, plagiarism detection etc. to complete the tasks in a timely manner. In order to execute the projects and manage the workflows, which are unique to each project, we needed to design a project management tool that allows the project managers to manage the client tasks and projects. The tool also needed to provide insights and analytics on the productivity of the annotators and the quality of the output from the models.

ROLE & RESPONSIBILITY

• Principal Product Designer / UX Lead for Fine Tune Studio (FTS) products
• Information architecture and Interaction Design for FTS app and FTS project management tool.
• Manage design tasks and research of the design team.
• Problem solving to improve expert productivity and usability of the tools.
• Hire exceptional product designers that have good product knowledge.
• Research with crowd workers and experts.

PRIMARY PROJECTS

• FTS app Layout optimization for creating data for various use-cases and accessing multiple utilities while working on the tasks.
• Design for Prompt resonse pair / Conversational chat based reponses
• Project management tool to manage workflows and tasks
• Batches management
• User allocation management
• Audio annotation tool design
• Text annotation tool design
• Multi-modal prompt-reponse creation
• RLHF ratings for multiple responses
• Design for the Quality check process
• FTS exams tool for evaluating experts
• Experts explorer tool to search and find experts
• Rework flow for tasks with low quality

OUTCOMES

• Three column layout with flexible width resulted in significant (30-40%) productivity improvement for annotators as it helped them to consume instructions and use the utilities such as grammar check, plagiarism detection etc. to complete the tasks in a timely manner.
• Optimised information architecture resulted in productivity improvement and pleasant experience for the project managers.
• Several UX enhancements resulted in qualitative and productivity improvements

INTRODUCTION

Data annotation tools are used to annotate or mark 2D and 3D data including images , videos and 3D point clouds. This data is used to train models for ML and AI related use-cases. A blend of creative thinking and logical analysis is often required to solve problems and design solutions. The design for these tools requires tool interaction design principles similar to the likes of tools like Blender and photoshop. As cost of annotation is directly related to man-hours of this business, design objectives are tied to improving annotator productivity and reducting the time to complete annotations.

ROLE & RESPONSIBILITY

• Principal Product Designer / UX Manager Lead for Data Annotation tools.
• Interaction Design for LIDAR 3D annotation, Video annotation and Semantic segmentation (2D and 3D) tools.
• Manage design tasks and research of the design team.
• Problem solving to improve annotator productivity and usability.
• Hire exceptional designers that meet the technical and product understanding bar as well.
• Manage user research with annotators from BPOs and inHouse QAs to understand the problems at the root level.
• Design support for POCs and new features for sales demos.
• Create design flows and optimize them to improve productivity.
• Tech feasibility and solutioning discussions with the dev team.
• Manage design and research documentation.

PRIMARY PROJECTS

• Sequential PCS tool design to handle annotations for sequential point cloud data.
• Design of Aggregate point cloud (APC) annotation flow to improve productivty.
• Sequential PCS Quality evaluation tool design.
• Sequential semantic segmentation to handle annotations for video tasks.
• Grid view feature to improve productivity of Quality Analysts.
• Timeline UX improvements
• Linking of Parent-Child classes
• Nesting of classes
• Creation of 3D polylines

OUTCOMES

• Time to create cuboid annotation using APC feature reduced by 2x.
• Grid view improved QA productivity by 3-4x.
• Several UX enhancements resulted in qualitative and productivity improvements

INTRODUCTION

Twin health helps diabetes patients to regulate blood glucose levels and eventually in reversing type-2 diabetes by collecting vital medical data, recommending a personalised nutrition plan and prescribing medicines through doctor consultations. The broader vision is to create a digital twin of the human body and monitor vital data and recommend treatment plan to recover from chronic diseases. At twin health, I was responisible for designing the Doctor mobile app from scratch and revamping their Doctor web tool experience.

ROLE & RESPONSIBILITY

• Product Design Lead for developing mobile application and redesigning web application experience
• End to End UX design of mobile and web app

PRIMARY USE-CASES

• Tele-consultation with patients using mobile application
• Reviewing profile of new and existing patients
• Prescribing medication
• Attending to escalations

PROCESS

• Understanding the use-cases and information sets from exsiting web application
• Heuristic evaluation of the web application
• Concept and ideation of mobile application
• Building patient profile and prescription layout and flow
• Wireframing and prototyping for use-cases
• Taking feedback from doctors
• Visual design ideation

INTRODUCTION

SAP India Labs floated a project to redesign their API business hub to design agencies. As part of PeepalDesign, we designed a POC in 2 weeks to win the project. The API hub is a place developers, architects and business people search and discover APIs for various cases. The SAP system being so vast and containg thousands of APIs had made it difficult for users to discover and find APIs. As part of the design solutoin, we relooked at the architecture, search and navigation patterns and recommended concepts and solutions to optimise for search and discoverability of APIs and API solutions and personalisation of user groups.

ROLE & RESPONSIBILITY

• UX Architect and Lead Interaction designer for API Business hub.
• Establish design process and planning for the project.
• Design workshops to understand requirements.
• Application of end to end UX design process.

PRIMARY USE-CASES

• For API Developers, Enterprise Architects and Business users.
• Discoverability of API hub assets for various use-cases.
• Personalize the experience for different types of user groups.
• Conversational and guided search experience.
• Navigation model to satisfy the content architecture.
• Clean and elegant design with modern UI trends.

PROCESS

• Design workshops with SAP design team for requirements gathering.
• Product requirements document.
• Ideation for layout and navigation.
• Solving the complex architectural problem of nested entities.
• Creating low-fidelity deisgns and mockups to test with the users and get feedback.
• High fidelity prototyping.

INTRODUCTION

TRAFORM, a startup in the corporate travel and expense management space, had built its tool which had a terrible UX and User interface. So they seeked out PeepalDesign to revamp and redesign their tool. It was a very complex problem as they were manageing multi-modal as well as multi city travel along with accommodation booking and expense management. The travel manager needs to plan a round trip covering multiple cities with flight, train, cab and hotel bookings and also ensure that all the expenses are logged and approved. There were several user groups for this tool: Travel Desk, Travel Vendor, Traveller, Invoice manager, Finance Manager, Billing etc., so the tool had to cater to the needs of all these users and at the same time provide ease of use and efficiency in completing the booking tasks.

ROLE & RESPONSIBILITY

• Senior UX/Interaction designer.
• Design workshops to understand user groups and their needs
• Provide UX Design direction various phases of the process
• Low fidelity interactive prototyping in Axure.
• Provide guidance to the UI designers in UI Design direction

PRIMARY USE-CASES

• Design of a platform to manage corporate travel including all travel services like booking of cab, hotel, train, bus, flight etc. in a seamless experience for multi-city and single city travel.
• Management of finance and budget for travel requirements Design of itinerary to provide a timeline of journey to users with important info.
• Users include traveller, manager, travel desk , travel agents
• Dashboard to display pending tasks, itinerary, budget stats etc.

PROCESS

• Design workshops to collect data and reuirements.
• UX planning document.
• Ideation for layout and navigation.
• Optimizing layouts and flows for booking various travel services
• Creating low-fidelity deisgns and mockups to test with the users and get feedback.
• UI Deisgn Direction
• High fidelity prototyping.
• Basic Design System components.

INTRODUCTION

Philips Diagnostic Imaging tool is used in the healthcare industry in hospitals and clinics to support their MRI machines. This tool is very complex and it required 7-8 designers who were responisible for different aspects and areas of the tool design. As part of this project on worked on revamping the UI and UX of workflow to setup Implant conditions of the MR software. Also, I worked on harmonization UI labels across modalities (MR, CT , DXR) and optimizing UI for patient registration.

ROLE & RESPONSIBILITY

• UX/Interaction designer.
• UI Harmonization for Implant Conditions Step Wizard dialog for MR software.
• UI harmonization for Patient Registration and workflow states for the fields.

DESIGN WORK

• Aligning UI of Implant conditions workflow to Philips Design Language System for the new version of MR software.
• Getting inputs from various Clinicians, developers and Systems Engineers and aligning for the new design.
• Investigating localisation needs for Patient Registration.
• Aligning UI labels across modalities (MR, CT , DXR).
• Workflow states.
• Improve UI for System Tools Menu in MR.

INTRODUCTION

The research team at Philips healthworks came up with the requirement of building a multi-modal chatbot for t oassist service personnels who go to field to service Philips healthcare machines in seeking service and device related information and instructions. Owing to various veritcals in Philips, the chatbot was needed to assist personnels in use-cases relating to various knowledge domains. As such a content authoring kit was needed which would enable the knowledge experts to create dialogue trees and deploy the chatbots for their respective use-cases. To create dialogue trees, data was fetched from a knowledge authoring kit which generated knowledge models to search and retrieve relevant data.

ROLE & DESIGN TASKS

• UX/Interaction designer.
• Design of a multi-modal chatbot to help service personnels in healthcare.
• Design of content authoring kit to create dialog flows for chatbot healthcare use case
• Design of knowledge authoring kit for generating knowledge models to search and retrieve relevant data.
• Design of Chatbot analytics page to review performance of chatbots, success metrics etc.

DESIGN CHALLENGES

• Chatbot with input as text and voice, and output as Text, audio, animation, videos etc.
• Dialog Tree design to create nodes with parent, child and sibling relationships.

INTRODUCTION

Having worked in the automobiles business for more than a decade, the CEO of Convergent Data Science solutions wanted to build a Business Intelligence tool for Sales Heads and Sales managers of Automobile dealerships to consume sales data sets, forecasting data and actionable insights for informed and intelligent decision making. We conducted workshops to understand requirements and ideated concepts and solutions to solve their problems. One big challenge was to fit large information sets into a single view which was visually balanced and grouped appropriately. Later, the concepts were modified and extended to create dashboards for several other user groups in the automobiles sales process.

ROLE & RESPONSIBILITY

• UX designer.
• Workshops with client to understand needs of the users - Sales head, CEO, Sales manager, Team Leads etc.
• Understanding complex data sets and properties used in automobiles sales process
• Concept direction for visualisation of dashboards
• Ideation on various properties and Detail views
• Visual design direction for dashboards.

DESIGN CHALLENGES

• Understanding large data sets, their inter-relationships and representing them as per user requirements.
• Finding a balance between data density and ease of consuming information
• Separating and categorizing data into high level modules
• Concept direction for dashboards

INTRODUCTION

Racetrack.ai engaged with PeepalDesign to get design support for AI related products that they were building for their clients. They were building an app for Bharti AXA to assist insurance agents in searching for insurance product and customer information to help them with the sales process. We built a multi step conversational search and filter process to help them retrieve relevant information.

ROLE & RESPONSIBILITY

• UX designer.
• Design of a platform to help insurance agents search about information related to insurance products and customers to execute daily work and business transactions.
• Conversational approach to help refine search results.
• Consolidated view of important tasks, notification and announcements.

DESIGN CHALLENGES

• Conversational experience to refine results and display focused set of information.

INTRODUCTION

PeepalDesign had been the design partner for Isha Foundation supporting them in various UX projects and management of the UX for their website. Isha Foundatoin and Sadhguru wanted to create a platform where spiritual seekers could watch exclusive videos about Sadhguru and his life.

ROLE & DESIGN TASKS

• UX designer.
• Workshop with Isha Foundation stakeholders, to determine the hook model.
• Handle both web and mobile parts of the design
• Marketing page, Home page, Video Details, Search, Login, Navigation to Premium plan, Subscription flow

DESIGN CHALLENGES

• Attract users to know about Sadhguru Exclusive and show them the value of premium plan.
• Limited number of videos available